Your customers want self-care tools.
Deliver an exceptional experience while reducing costs.
Simple from a Customer's perspective
The Wysdom solution is delivered to customers through a Mobile App or a Web Browser.
Research has shown that Customers
prefer a 3 stage experience
Our solution begins with customers browsing very personalized curated content that is likely to meet their needs.
The second step is the ability to ask specific questions using natural language if their answer isn’t quickly found.
Third and last in the customer journey is the ability to quickly chat with a support rep if absolutely necessary.
PROACTIVE SMART CONTENT
Wysdom is amazingly simple and effective from the Customer’s perspective but the Technology has taken years to perfect. By adding thousands of data points from many sources as context to enhance the Customer experience, Wysdom proactively curates content for Customers that is likely to meet their needs.
using powerful Natural Language Contextual Search
Allow your customer to ask any question in any language or phrasing. Wysdom is a cognitive system that learns from customers every day, it knows what Customers want to know and what answers are most likely to satisfy a search.
Like any great cognitive platform, Wysdom is trained constantly, always improving the scope of questions, the quality of answers and the tweaks necessary to deal with multiple languages.
Create a seamless service experience
by building personalized escalation paths for your customers that will reduce abandonment and increase satisfaction and loyalty.
POWERFUL DIAGNOSTIC UTLITIES INCLUDED
Diagnostic Utilities are helpful for Carriers and Customers alike to trouble-shoot issues. Wysdom comes with diagnostic capabilities should your business require them.
Real Time Actionable Customer Analytics
Real time analysis of all customer inputs allows the CrowdCare
team to constantly train the Wysdom platform and optimize for your exact customer self-care needs.
Built for the IoT
Wysdom is built to support the scale and diversity of the devices in the Internet of Things.
Wysdom integrates easily into existing Carrier environments.
From SmartPhones and Tablets to SmartTVs and Desktop Computers, Wysdom can support virtually any piece of hardware.
Our UI can easily be customized to fit your unique application.
CUSTOMERS LOVE WYSDOM
Over 90% of customers surveyed say they prefer the Wysdom solution to traditional care channels. Contact us today and get a live customer trial up and running in weeks.
SOLUTION IN NORTH AMERICA
"Wysdom is the most effective tech support solution to date."
USA Today, Marc Saltzman
Join us in Barcelona for Mobile World Congress 2016
See first hand why some of the biggest operators in the world have chosen the Wysdom platform.
Request a Meeting